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The key to get your Tracfone Complaint taken care of is to be firm, persistent and patient. Do not lose your temper, remember the Tracfone Customer Service people would like to cure your problem if they can. Quite often the Customer Service person you will be talking to will not have had English as their native language.

TracFone does not have its own network, and only uses existing well established carriers like Verizon, Alltel, Cingular, Suncom, AT&T, etc. Many telephone companies throughout the world resell other phone companies services. They buy circuits from the incumbent carrier at a wholesale rate and resell them at a retail rate to people like you and I. For instance, you may have heard of PAETEC Communications or US LEC. Both companiesŐ only own there switches they do not own any network so they resell BellSouthŐs (AT&TŐs) network or VerizonŐs Network. Bell South and Verizon and similarly Cingular, Verizon Wireless, AllTel, T-Mobile all have there own wholesale sales departments that cater to companies like TracFone. Also on the flip side all of those companies purchase wholesale from each other to complete out there network. It is a common practice among telephone companies.